Selling tickets on Vibelify

What you need for ticket sales, what it costs, how the money and the invoice arrive, and what happens on cancellation or postponement.

If you sell the tickets directly on Vibelify, you manage them in the ticketing interface (admin.vibelify.app). You are the seller, Vibelify is only an intermediary platform: the buyer's payment goes into your own Barion account.

What you need for ticket sales

1. Fill in your seller details on the Account page: name or company name, address, and your tax number if you have one. We check the tax number's format, the system doesn't accept an incorrect number.
2. Connect your own Barion merchant account: give its email address and its POS key on the Account page. We store the key encrypted and never display it.
3. Connect your invoicing provider (Billingo or Számlázz.hu) on the Account page.
4. Accept the Organizer Terms (you do this at registration).
5. The check runs automatically, usually within a few minutes. On the Account page you see if something is still missing. Without approval you can't create ticket types, and buyers can't purchase either.

The system checks that your account is active and your email address is confirmed, your tax number has a valid check digit, Barion accepts the key, and the tax number of the Billingo account matches the seller's tax number. For Számlázz.hu, our team also reviews the account owner by hand, on working days. If you later change your seller details, or reconnect your Barion or invoicing account, the check runs again, and if something no longer matches, ticket sales are paused.

What it costs

On top of the ticket price the buyer pays two fees: the system usage fee (2.5% of the sum of the tickets and the handling fee plus HUF 90, this is Vibelify's fee), and a payment fee that covers Barion's card acceptance fee. If the buyer pays with an average card, you receive the ticket price you specified in full. If Barion deducts more than that (for example with a premium or non-EEA card), you bear the difference.

The money and the invoice

• The money arrives directly in your Barion account, and you manage the payout at Barion. Vibelify doesn't take or hold the ticket price.
• After a successful payment the invoice is issued automatically in your invoicing provider, and the buyer receives it by email.
• On a full refund we cancel the invoice automatically, and the buyer receives the cancellation invoice. On a partial refund you have to issue a credit note yourself, such orders appear in the Invoices to cancel list on the event's Orders page.

Cancellation and postponement

The ticket price is only refunded in two cases: if the event is cancelled, or if its time changes. You handle both on the event's Settings page, in the Cancellation and postponement card.

• On cancellation, every online buyer automatically gets a full refund to the original payment method, charged to your Barion balance. The refund starts immediately.
• On postponement you also enter the new start here. The buyers get an email, and their tickets stay valid. Anyone who can't make it can request a refund with the Request refund button on their order page, for 7 days from the announcement of the change, but at the latest 3 days before the new start, and in any case for at least 3 days from the announcement. You don't decide on the request, the system checks it automatically and refunds it immediately from your Barion balance.

The refund comes from your Barion balance. Before postponing, the interface shows how much could be refunded, so keep that much as cover in your account, and don't pay out the entire revenue in advance. If the cover is missing, the refund will fail, and the responsibility towards the buyer falls on you. The system notifies you by email, and after you top up the cover you can restart it.

Why can't I create a ticket type?

Ticket sales start after the automatic check. On the Account page you see what is missing: the seller details (name, address, tax number, contact email), the confirmed email address, the Barion and the invoicing account. After the missing item is added the check runs by itself, or you can start it at once with the Recheck now button.

What about disputed payments (chargebacks)?

You handle the dispute at Barion. If you report it to us, we record it, invalidate the not-yet-scanned tickets of the order, and notify you. Barion doesn't report disputes to our system automatically.

Can I refund a ticket sold on site?

No, you handle the money of on-site sales, and the system can't refund those.