How does a ticket refund work?

The ticket price is refunded in two cases only: if the event is cancelled, or if the time of the event changes. The same rule applies to every event. Below are the steps and the most common questions.

1. Check which case applies. If the event is cancelled, you do not have to do anything: the refund starts automatically to your original payment method, and we notify you by email.
2. If the time of the event has changed, you can request the refund within 7 days of the announcement of the change, but no later than 3 days before the new start of the event: open your order page (with your order number and email at panel.vibelify.app/jegy/rendeles) and press Request a refund.
3. The system automatically checks that the time of the event has actually changed and that your request is within the refund window. If so, the refund starts immediately and we notify you by email. The organizer does not decide on your request.
4. The refunded amount returns to your original payment method, usually within a few business days.

In any other case, for example if you changed your mind or cannot attend, the ticket price cannot be refunded. There is no 14-day right of withdrawal for leisure event tickets.

Where do I find the refund conditions?

The same rule applies to every event. It can be read on the ticket purchase page before you pay, and it is also in the Ticket Purchase Terms.

Can I request a partial refund if I bought several tickets?

After a time change you can return individual tickets: email [email protected] with your order number and the ticket serial number (the button on the order page refunds the whole order). If the event is cancelled, the whole order is refunded automatically.

How long until I get a response to my request?

We generally reply within a few business days. See the How long until you get a response article for more.