Orders, exporting and refunds as an organizer

Searching and exporting purchases, starting a full refund, and the invoices to cancel.

On the Orders page you see all orders placed for the event, both online and on-site ones.

What you see on an order

• The buyer's name and email address, the number of tickets, and how many of them were checked in.
• The status: In progress, Paid, Failed, Cancelled, Refunded or Partially refunded.
• The amount of the order. On-site orders get an "on-site" label.

In the search box you can enter an order ID, an email address or a name. The Export button creates a CSV file of the orders (it also takes the search filter into account).

Refund

On a paid or partially refunded order the refund icon appears, with which you can send back to the buyer the not yet refunded part of the whole order. It asks for confirmation before it starts it.

If you only want to refund one ticket, click the Tickets link in the order's row: the list of the order's tickets opens, and every valid ticket has a Refund button with the ticket's price. For an order with a discount code, the part actually paid is refunded. The system usage fee is not refunded when a single ticket is refunded.

• The refunded amount is charged to your Barion balance, because the buyer's payment arrived there. That is why you shouldn't pay out the entire revenue in advance.
• On a full refund the system cancels the invoice automatically in your invoicing account, and the buyer receives the cancellation invoice by email.
• Refunding a single ticket puts the order into the "Partially refunded" state, and you have to issue a credit note for the invoice yourself. When the last ticket is refunded too, the order counts as refunded, and the invoice is cancelled.
• On-site orders can't be refunded from the system.

Invoices to cancel

If a cancellation didn't succeed, or the refund was partial, the Invoices to cancel list appears at the top of the page. For these you have to issue the cancellation or credit note in your invoicing provider.

You handle the refund options of buyers (cancellation, postponement) on the event's Settings page, described in detail in the Selling tickets on Vibelify article.