Adding staff

Who can scan the QR codes of rewards and tickets on site.

A staff member is an ordinary app user whom you give the right to redeem quest rewards on your behalf and to scan your tickets. You add them on the panel's Staff page: with their username or the email address they registered with.

What a staff member can do

• Scans the QR codes of quest rewards, and redeems them on your behalf.
• Scans the QR code of tickets, and lets people in.
• Sees which organizer they belong to: this is also shown in the scanner's header.

Event check-in (the guest's own presence) happens on the guest's phone, with location. Guests who hold tickets, however, are scanned by the staff member with the app's scanner, see the Entry with tickets article.

This is a permission, not a label. The staff member redeems rewards in your name, so give it only to those who actually work at the event. You can remove them at any time, and it takes effect immediately on their phone too.

The scanner

In the staff member's app, at the bottom of the screen above the menu bar, a floating button with a QR icon appears: this opens the scanner. On first use the app asks for camera permission. After scanning the code, the user's name and the reward to hand over appear on the screen.

If the code is invalid, has already been redeemed, or the quest has meanwhile ended, the scanner states this specifically. The staff member can't redeem another organizer's reward.

We record redemptions, so it can be checked afterwards who redeemed what and when. The redeeming a reward article covers this from the user's side.